Save Time & Money with Intelligent Remote Diagnosis

Resolve resident issues more efficiently and retain more customers with memorable, personalized service experiences utilizing the power of visual assistance and diagnostic intelligence.

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Why Remote Diagnosis?

Increase Efficiency and One-Visit Resolution
The combination of visual assistance and machine intelligence can help you reduce truck rolls and unnecessary costs through seamless remote diagnosis or resolution.
Increase CSAT & Customer Retention
Make your customers feel heard and understood by providing personalized answers to their questions and delivering the fastest path to resolution.
Offer Immediate Access to Expert Help
No need to wait days for an expert to see the issue. Your customers can get on a video call with an expert at their convenience to initiate the process towards an efficient resolution.

How We Help Your Industry

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Reducing Truck Rolls Through Remote Diagnosis

We partner with some of the largest home warranty providers to diagnose issues before an in-home visit to overcome inefficient and repeated truck rolls, improve customer experiences, and reduce costly customer churn.
  • Dispatch for resolution, not diagnosis
  • Greater upfront visibility into customer claims reduces truck rolls and minimized operational burden and cycle time
  • Elevate customer experience and improve service network relations
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Helping Utility Providers Increase Stickiness With Customers

We partner with large utility providers across the country to support their customers through DIY installation of home automation and energy efficient products (e.g., smart thermostats, smoke & CO alarms, smart doorbells, EV charger assessment, and more).
  • Reduce return rates of smart devices with immediate support
  • Support movers’ services with home walk-through and guided repair offerings
  • Increase stickiness with customers and generate new revenue streams with “Beyond The Meter” initiatives
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Enhancing Resident Experience While Reducing Maintenance Costs

We partner with single family rental companies to help their residents resolve issues remotely and reduce truck rolls, helping elevate the resident experience and long-term occupancy rates.
  • Provides residents with immediate access to experts for guided repairs and home maintenance education
  • Detailed remote diagnosis to help reduce truck rolls and maintenance costs
  • Enhances your rental offering, providing a faster path to issue resolution with an innovative, tech-enabled, and data-driven solution
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Optimizing Profitability and Customer Experience

Partnering with contractors of all sizes to help eliminate nuisance calls and optimize dispatching to deliver a better customer experience, expanded capacity and maximized profitability.
  • Customers have immediate access to remote expert help, allowing contractors to focus on higher value opportunities rather than nuisance calls.
  • After-hours emergency triage can avoid further escalation and delay dispatch, creating a better work-life experience for a contractor’s most valuable assets.
  • Remote sales and support to fast track sales process of new equipment and perform post-sale virtual inspection prior to installation.
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An Easy, Intuitive User Experience

Help your customers get to the bottom of home service issues with intelligent remote diagnostic solutions.

It's All in the Numbers

Bookings with same-day availability
Issues resolved with 0 to 1 truck roll
Truck rolls avoided
Based on a case study with a Home Warranty client leveraging our Live Expert Help solution

Here's the Buzz

Home Warranty Customer

“You are awesome. Thank you for your patience and kindness. You put me at ease and helped me solve the issue with my dishwasher. You also saved a technician visit so the contractor could devote time to someone else. I am so glad I enrolled in your Home Warranty program. Many, many thanks for your professionalism. Please thank the Remote Assist technician, Jimmie, for all his help with kindness and care.”

Home Insurance Customer

“I am blown away because I’ve been hot since May with no AC working in my home. In less than 20 minutes, I’m now comfortable. I am so thrilled with my experience. I will be calling back and trying to use this service as much as possible. The HomeX team is fantastic, I’m really impressed, and appreciate everything .”

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/5 Avg. Rating


“Great service and great savings. My heat was back up and running within minutes. Plus the learnings from doing the work myself will save me some service calls in the future.”

Dennis B.
Five star rating

The Right Support, Right Away

“The technician was right on time, was very polite, was very knowledgeable. He diagnosed the problem, he walked us through the solution, and he stayed with us online until we were sure that our furnace was working again. We found this video service call very helpful.”

Johnny B.
Five star rating

Personal Expert Service

“My tech was very patient and listened to my concerns. He was not in a rush to get the job done. It worked well to do a video chat, bc he could see my thermostat and help me accomplish the goal of learning how to set and hold the temperature! I am very thankful!”

Kathie Z.
Five star rating
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The Best Tradespeople, At Your Service

HomeX technicians are at the top of their field and have plenty of wisdom to share, whether you are leveraging our Live Expert Help solution, or escalating service calls to HomeX through the Diagnostic Software Platform.
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Fully accredited professionals
15+ years average experience
Trained in providing virtual service
The Best Tradespeople At Your Service
HomeX technicians are at the top of their field and have plenty of wisdom to share.
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A HomeX remote assist technician running a virtual diagnostic call from an office

Ready to Start Delivering Magical Experiences to Your Customers?

Contact us to discover how HomeX Remote Diagnostic Solutions can add value to your organization

Proud Affiliate of

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