HomeX - Intelligent Diagnostic Solutions

Why Remote Diagnosis?

Increase Efficiency and One-Visit Resolution

The combination of visual assistance and machine intelligence can help you reduce truck rolls and unnecessary costs through seamless remote diagnosis or resolution.

Increase CSAT & Customer Retention

Make your customers feel heard and understood by providing personalized answers to their questions and delivering the fastest path to resolution.

Offer Immediate Access to Expert Help

No need to wait days for an expert to see the issue. Your customers can get on a video call with an expert at their convenience to initiate the process towards an efficient resolution.

How We Help Your Industry

We partner with some of the largest home warranty providers to diagnose issues before an in-home visit to overcome inefficient and repeated truck rolls, improve customer experiences, and reduce costly customer churn.

Dispatch for resolution, not diagnosis
Greater upfront visibility into customer claims reduces truck rolls and minimized operational burden and cycle time
Elevate customer experience and improve service network relations

Reducing Truck Rolls Through Remote Diagnosis

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We partner with large utility providers across the country to support their customers through DIY installation of home automation and energy efficient products (e.g., smart thermostats, smoke & CO alarms, smart doorbells, EV charger assessment, and more).

Reduce return rates of smart devices with immediate support
Support movers’ services with home walk-through and guided repair offerings
Increase stickiness with customers and generate new revenue streams with “Beyond The Meter” initiatives

Helping Utility Providers Increase Stickiness With Customers

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A young couple entering their new rental home

We partner with single family rental companies to help their residents resolve issues remotely and reduce truck rolls, helping elevate the resident experience and long-term occupancy rates.

Provides residents with immediate access to experts for guided repairs and home maintenance education
Detailed remote diagnosis to help reduce truck rolls and maintenance costs
Enhances your rental offering, providing a faster path to issue resolution with an innovative, tech-enabled, and data-driven solution

Enhancing Resident Experience While Reducing Maintenance Costs

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Partnering with contractors of all sizes to help eliminate nuisance calls and optimize dispatching to deliver a better customer experience, expanded capacity and maximized profitability.

Customers have immediate access to remote expert help, allowing contractors to focus on higher value opportunities rather than nuisance calls.
After-hours emergency triage can avoid further escalation and delay dispatch, creating a better work-life experience for a contractor’s most valuable assets.
Remote sales and support to fast track sales process of new equipment and perform post-sale virtual inspection prior to installation.

Optimizing Profitability and Customer Experience

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An Easy, Intuitive User Experience

Help your customers get to the bottom of home service issues with intelligent remote diagnostic solutions.

Connect with an expert over a video call
Residents seamlessly connect to a remote expert via a link on a smart device (no app download required), allowing for efficient collaboration towards an optimal path to resolution.
Diagnose with intelligent solutions
The expert leverages diagnostic software to guide residents in collecting, structuring and storing accurate details (including pictures and video), identifying issue root cause, and in some cases resolving during the session.
Save time & money
The resident’s issue is either fixed remotely during the video call, or the field tech ultimately dispatched is equipped with all the key information they need for an efficient in-home resolution, improving experience and economics for all parties.

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Here's the Buzz

Home Warranty Customer

“You are awesome. Thank you for your patience and kindness. You put me at ease and helped me solve the issue with my dishwasher. You also saved a technician visit so the contractor could devote time to someone else. I am so glad I enrolled in your Home Warranty program. Many, many thanks for your professionalism. Please thank the Remote Assist technician, Jimmie, for all his help with kindness and care.”

Home Insurance Customer

“I am blown away because I’ve been hot since May with no AC working in my home. In less than 20 minutes, I’m now comfortable. I am so thrilled with my experience. I will be calling back and trying to use this service as much as possible. The HomeX team is fantastic, I’m really impressed, and appreciate everything .”

900+

Reviews

4.7

/5 Avg. Rating

DI(mostly)Y

“Great service and great savings. My heat was back up and running within minutes. Plus the learnings from doing the work myself will save me some service calls in the future.”

Dennis B.

The Right Support, Right Away

“The technician was right on time, was very polite, was very knowledgeable. He diagnosed the problem, he walked us through the solution, and he stayed with us online until we were sure that our furnace was working again. We found this video service call very helpful.”

Johnny B.

Personal Expert Service

“My tech was very patient and listened to my concerns. He was not in a rush to get the job done. It worked well to do a video chat, bc he could see my thermostat and help me accomplish the goal of learning how to set and hold the temperature! I am very thankful!”

Kathie Z.