Sorry, the web browser you're using is not supported by this website.

Please use Google Chrome, Firefox, Safari, or another browser to access homex.com. Thank you.

Skip to main content

We use cookies to enhance your experience. For details on how we use cookies, collect data, & how to manage your consent please see our Cookie Policy & Privacy Policy.

Water Taste Different? Your Acid Neutralizer May Be Low

If your plumbing appliances are showing signs of wear and tear or your water is tasting a bit different, it’s likely your water’s acid neutralizer is low on media.

Check If Your Acid Neutralizer Is Low

If you’re noticing discolored stains in your tub, shower, or sinks, or if your water has an unusual taste, it’s best to check if your acid neutralizer is low.

How to check if your acid neutralizer is low

  • Shine a bright flashlight up against the side of your acid neutralizer tank. Move the light up and down. You should be able to see where the media level is inside the tank. If the media level is below 14 inches from the top of the tank, your media needs a top-up.

What To Do If Your Acid Neutralizer Is Low

On average, most households need to refill their acid neutralizer media every 12 to 18 months. You want your media level to read between 7 and 8. If your acid neutralizer is low (below 6.8), you’ll simply need to refill it to get your home’s water back on track.

If you’re still experiencing issues with your water after refilling the media, consider hiring a plumber to inspect the problem.

Need a helping hand? Connect with one of our Remote Assist technicians over chat, phone, or video call to help diagnose the issue.

NOTE: This content is for informational purposes only, and HomeX and its affiliates disclaim all liability related to it. If you decide to perform any tasks based on this information, you assume all risks, including the risk of loss or damage to property or personal injury.

Let's Get It Fixed!

HomeX virtual experts will assess your issue (for free!) and can resolve simple problems.

What Did You Think of This Article?

What Did You Think of This Article?