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My Condensate Pump Isn't Working

When you run your air conditioner, it's natural for condensation to build up. But too much condensation can cause the system to malfunction, so the condensate pump steps up to collect any excess so your AC unit can keep running.

Check Your Condensate Pump

The condensate pump draws the condensation from the AC unit and pumps it through the discharge line to be drained. Do you see water collecting around the blower unit on the floor? That's a clear sign something's wrong with your condensate pump. And if the pump stops working properly, the secondary float switch in the pump will keep your A/C from turning on at all.

How to check your condensate pump

  • If your air conditioner is running, turn it off to prevent the problem from getting worse before it can be fixed.

  • Look for water pooling around the air handler.


    CAUTION: Clean up any water immediately so that you don’t slip (this also prevents water damage to the walls and floors).

  • Check your thermostat and make sure it's set to cool.

  • See if the condensate pump is plugged in to a working outlet. If the GFCI has tripped, reset it.

If the condensate pump doesn't seem to be the issue, consider why else your AC is leaking water or won't turn on at all.

What To Do If Your Condensate Pump Stops Working

A broken condensate pump is impossible to work around, so it's best to take care of it immediately. You'll want a professional diagnosis to determine the problem and next steps.

NOTE: This content is for informational purposes only, and HomeX and its affiliates disclaim all liability related to it. If you decide to perform any tasks based on this information, you assume all risks, including the risk of loss or damage to property or personal injury.

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