Check Your Heat Pump Thermostat
If your heating element is getting too hot, it may be as simple as turning the temperature down. The thermostat on the front of the unit controls how much heat the element transfers to the water; to turn it down, you can simply twist the dial. If only all home issues were so simple!
How to check if your heat pump thermostat setting is wrong
Heat pump water heaters come with a built-in thermostat that controls the maxmium temperature of the water. You can see the temperature on the display on the front of the water heater or with the phone app that works with your water heater.
If the setting is high, that's the source of the problem. Your water heater's thermostat should never be set over 125°F. If it's below that and still too hot, you can lower it to any temperature you prefer. However, each time you change the temperature, give the system 24 hours to fully adjust before testing again.
Is your heat pump thermostat set to the wrong setting? If that's not the problem and you're still trying to restore your hot water, you can start investigating some other issues.
What to Do if Your Heat Pump Thermostat Setting Is Wrong
It's a simple fix! Twist the dial and turn your heating element either up or down accordingly. If you're not sure how to do it on your own, you can use Remote Assist for help.
NOTE: This content is for informational purposes only, and HomeX and its affiliates disclaim all liability related to it. If you decide to perform any tasks based on this information, you assume all risks, including the risk of loss or damage to property or personal injury.
Let's Get It Fixed!
Our virtual experts can diagnose your issue (for free!) and resolve simple problems.