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More One-Visit Resolutions. More Happy Customers.

Spend less time and money trying to resolve homeowner issues, and retain more customers by providing a memorable, personalized customer experience with HomeX’s Remote Assist.

Partnership Benefits

Increase Efficiency and One-Visit Resolution

With 15+ years of experience, our expert technicians can help you reduce truck rolls and unnecessary costs through remote diagnosis or resolution.

Increase Customer Retention

Our expert techs ensure your customers' questions receive personalized answers and efficient resolutions.

Offer Immediate Access to Help

No need to wait days to speak to a tech - your customers get immediate access to remote diagnosis with potential for issue resolution.

How We Help Your Industry

How Remote Assist Works

1. Customer Connects with a Qualified Technician

A homeowner starts with a virtual assessment of their issue or question with a Remote Assist technician. No time windows or waiting days to speak to a technician, homeowners get immediate access.

2. Troubleshoot with Remote Assist

If the issue can be resolved remotely, the Remote Assist expert technician will guide the homeowner through the repair at their own pace.

3. Receive Meaningful Notes and Diagnoses

If the Remote Assist technician can’t resolve it remotely, they’ll take detailed diagnostic notes to equip your team with all the information (and tools) they'll need to resolve it efficiently.

It's All in the Numbers

32 Minutes

Typical appointment wait time: near immediate access to technicians

26%

Issues resolved with
0 to 1 truck roll

14%

Truck rolls avoided

*Based on a case study with a Home Warranty partner

Here's the Buzz

Ready to Start Transforming Your Customers’ Home Experience?

Contact us to discover how HomeX Remote Assist can add value to your organization.

Proud Affiliate of

National Home Services Contract Association