HomeX: Live Expert Help

Our Services

Guided Virtual Repair For Smart Device & Home Issues

$20 - $50

Efficient Resolution

An expert tech is your single point of contact, walking you through every step of the install process.

Big Savings

Fix the issue for less by eliminating the need for a service visit or, in complex cases, reducing service visit costs by knowing what the issue is.

Illustration of a customer using his smart phone to talk to a technician

The Right Support, Right Away

No waiting around for a tech to show up at your door, connect with an expert right away or book your session for whenever works best for you.

Optimize Home Maintenance With A Home Walk-Through

$79

Illustration of a homeowner with a screwdriver in hand

Expand Your Knowledge

Working with a trusted, experienced technician, you can feel more confident managing the systems in your home with preventative education and a personalized maintenance checklist.

Save Money

Prevent the need for expensive repairs and extend the life of your systems and appliances. You’ll learn how to catch small problems before they potentially become costly emergencies.

Illustration of a hand holding an eco-friendly home

Become an Eco-Friendly Expert

You’ll get eco-friendly, energy-saving recommendations to help your home become more sustainable and potentially lower your utility bills.

An Easy, Intuitive User Experience

Get to the bottom of home service issues with live expert guidance over video chat.

Connect with a Qualified Technician
It starts with a seamless, virtual assessment of your issue or question with an expert technician. No 6-hour windows waiting for a tech–you get confirmed appointment times or immediate access.
Troubleshoot Virtually with an Expert
If the issue can be resolved virtually, the HomeX expert technician will guide the you through the repair at your own pace to try and resolve it.
You're Done!
If the issue isn't resolved during the call, the diagnostic report will arm a field tech with all the info (and tools) they need to resolve it faster.

Here's the Buzz

900+

Reviews

4.7

/5 Avg. Rating

DI(mostly)Y

“Great service and great savings. My heat was back up and running within minutes. Plus the learnings from doing the work myself will save me some service calls in the future.”

Dennis B.

The Right Support, Right Away

“The technician was right on time, was very polite, was very knowledgeable. He diagnosed the problem, he walked us through the solution, and he stayed with us online until we were sure that our furnace was working again. We found this video service call very helpful.”

Johnny B.

Personal Expert Service

“My tech was very patient and listened to my concerns. He was not in a rush to get the job done. It worked well to do a video chat, bc he could see my thermostat and help me accomplish the goal of learning how to set and hold the temperature! I am very thankful!”

Kathie Z.