HomeX Sub-Processors List

HomeX Sub-Processors List

HomeX uses certain sub-processors to assist in providing HomeX services to Client Customers and Client Users.

A sub-processor is a third party company engaged by HomeX to process personal data (i) on behalf of HomeX customers; (ii) in accordance with customer instructions as communicated by HomeX; (iii) in strict accordance with the terms of a written contract between HomeX and the sub-processor; and (iv) on behalf of employees and contractors of HomeX Clients.

HomeX imposes obligations on its sub-processors to implement appropriate technical and organizational measures and safeguards ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws.

Definitions:
  • "Client" means a consumer of HomeX that has a direct relationship or agreement to consume or use HomeX’s services.
  • "Client Users" means employees and contractors of Client and its Affiliates who are authorized by Client (and have not been expressly restricted from use by HomeX to use services provided by HomeX (which authorization is on a non-exclusive basis), and who have been supplied user identifications and passwords by Client (or by HomeX at Client’s request).
  • "Client Customers" means customers of the Client who interact with services provided by HomeX as required/determined by Client.
Duration of processing: For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable HomeX service(s).

Sub-Processor

Service

Subject Matter

Purpose

Location

Calendly
Calendar Services
Personal data contained in the distribution of calendar events
Appointment invitations
USA
Courier
Email & SMS Services
Email & SMS distribution
Routing and transmission of emails and SMS
USA
Deepgram
Transcription Services
Personal data contained in audio and video recordings
Software as a Service Provider providing audio and video transcription services
USA
Frontegg
End-to-End User Management
Personal data contained in the authorization process of HomeX services
Software as a Service providing authorization services
USA
Google Cloud Platform
Infrastructure provider
Personal data contained in communications sent and stored through HomeX's services
Infrastructure Provider providing hosting services and storage
USA
MongoDB Atlas
Database, data
Personal data processed
Database hosting
USA
OpenAI
Home Assist
Personal data entered via chatbot to support requests in relation to services provided by HomeX
Artificial Intelligence as a Service
USA
Outseta
Ticketing System
Personal data contained in support requests in relation to services provided by HomeX
To provide live support services to Clients leveraging HomeX's services
USA
Twilio
Remote Assist
Personal data contained in messaging, voice, and video communications
To provide live support services to Client Customers and Client Users leveraging HomeX's services
USA
SendGrid
Email Services
Email distribution
Routing and transmission of emails
USA
Stripe
Payment Gateway
Payments being processed from HomeX's service use
Payments
USA