The home services industry is plagued by issues impacting residents and providers. Our solutions combine visual assistance, diagnostic intelligence and access to expert labor to empower a range of user types to remotely diagnose and resolve home issues.
HVAC, plumbing, appliance and electrical problems are typically difficult to diagnose without sending a technician to the home, exacerbating key challenges facing the industry today.
HomeX delivers a unique suite of solutions combining computer vision, automated reasoning, and access to expert labor to help you combat these challenges in the way that works best for your organization.
Our innovative, easy-to-use technology empowers our experienced technicians to deliver enhanced diagnostics at scale, while complementing your existing workflows.
Our detailed diagnostic reports provide meaningful information before in-home visits, allowing you to dispatch for resolution rather than diagnosis.
After each session, you will have access to structured diagnostic notes, equipment details, annotated screenshots, and session recordings to help you intelligently dispatch in-home technicians, and provide field techs with critical insight that will speed up time to resolution.
Our Diagnostic Software Platform leverages the same technology our own technicians use to provide Live Expert Help, powered by our proprietary Diagnostic Engine to help you deliver a smarter, more efficient, and differentiated customer experience.
Whether you staff with trained technicians or customer service agents to troubleshoot and resolve issues or collect equipment and diagnostic details before an in-home visit, our technology is designed with flexibility in mind.
A unique combination of AR-powered visual assistance with machine intelligence guides diagnosis and empowers a range of user types with varying levels of domain expertise:
Key Features
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